What are my shipping charges?

GearGuys offer flat rates for shipping to keep things easy to calculate. Regular shipping is $6.50. We choose to use our national carrier, Australia Post. Regular shipping is sent via Registered Parcel Post and will arrive in most destinations within 3 days. For guidelines on delivery services please refer to Australia Post.
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.Do you ship to my country?

If you’re in Australia – YES, otherwise - NO. We are bound by the distribution policy of the brands we sell and most of them only allow us to ship to Australia, so we keep it simple and only ship within Australia.
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When will my order ship?

Our reaction time is pretty good and most orders ship within 48 hours of payment being made. We’ll let you know if a hold-up is expected.
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How do I know my order has been received?

Once you have processed your check out and payment you will receive an email notification of your order. This will outline your billing and shipping details, a summary of the items you ordered and an itemised account of all charges. Once you receive this you can rest assured that we have your order and are working on turning it around for you as soon as possible.
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How do I track my order? Has it been shipped?

Simply login to 'My Account' for up-to-date info on your order. You can check the status of your order and all your previous ordeby clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived.

Ahhhhh! That’s not supposed to happen!
Contact us at info@gearguys.com.au quoting your order number and and we will get straight onto it.
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An item is missing from my shipment.

GearGuys choose to consolidate all your purchases together and send in one shipment - its better for the environment and ensures easier tracking of orders. If for whatever reason we choose to part-ship your order we will notify you in advance of your order status.

If you have not received any notification from us that we will be part-shipping your order and you are missing an item from your shipment then please contact us at info@gearguys.com.au quoting your order number.
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When will my backorder arrive?

We will always keep you up-to-date with the status of your order. If for whatever reason we experience a delay with your order we will notify you of the problem and let you decide how you would like us to proceed. If you cannot wait then we will provide a complete refund and cancel your order, or if patience is your best virtue then we will advise you on an ETA. Rest assured we will do everything in our power to ship your order ASAP.
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